Technical support of software products

Technical support of the organisation's existing software product under a service contract.

Send a request

The form is completed and the e-mail address is confirmed with a code; a number is issued immediately.

706 Technical support of software products

15 days

Applicant details

A notification of every change in the request is sent to the confirmed e-mail address. A telephone number is optional.

Surname^*

First name^*

You are^*

Certain services apply to specific categories only.

Email^*

A 6-digit code is sent to this address when the request is sent.

Phone

Requisites

Asked once, for the contract concluded with your first request.

PINFL^*

14 digits, as in the passport or ID card.

Organisation name^*

TIN^*

9 digits.

Address^*

Authority document^*

Choose a file No file chosen

Power of attorney or appointment order of the person who signs for the organisation.

About your request

Information required for the service.

Existing product^*

Payment

The service is provided free of charge to students and staff of the organisation. For other applicants the amount of the fee is set according to the type of service and the volume of work and is communicated once the request has been reviewed. An applicant who does not agree to the fee withdraws the request free of charge.

Attachments

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Optional. Several files may be chosen; many files are best sent as one ZIP archive.

I accept the general terms of service and agree that the office may hold and use my details to deal with this request. Read the terms

What this service is

The organisation's existing software product is given technical support under a service contract. A report on the work performed is submitted monthly.

706

Who it is for

Student, Master's student, Doctoral student, Teacher, Researcher, Graduate, Staff member, Organisation

What you receive

Service contract, monthly report

How long it takes

15 days

Result document

Commissioned work or licence contract

How it goes

Stage by stage, with the deadline each one carries.

Study of the product The software product, its documentation and its current condition are studied. 5 day(s)
Agreement of the service terms The scope of support, the response times and the cost are agreed with the customer. 5 day(s)
Contract The service contract is signed by the parties. 5 day(s)
Provision of the service The product is supported and maintained in accordance with the regulations; a report on the work done is drawn up every month. By contract
Completion of the service On expiry of the contract the service is completed and the work done is confirmed by a final act. By contract