General terms of service

1. Subject

The organisation provides the services of its innovation office listed in the public catalogue. These terms apply to every request filed through the public page or at the office.

2. Accession

By signing the application at the office, or by confirming it online with the code sent to their e-mail address, the applicant accepts these terms in full.

3. Scope, term and price

After the request is checked, the office issues an order sheet stating the work, its term and its price. The order sheet is valid for 10 days and is accepted by paying the invoice issued with it; from the payment the agreement for that work is in force.

4. Refusal by the office

Until the invoice is paid the office may refuse a request, stating the reason; no obligation arises for either party.

5. Withdrawal by the applicant

Until the payment the applicant may withdraw the request without consequence. After the payment the value of the work already done is retained and the rest is refunded.

6. Time

The term runs from the payment. Where the applicant provides information or materials late, the term is extended by the same number of days.

7. Changes

A change in the scope or the price of the work is made by a new order sheet, accepted in the same way.

8. Acceptance

On completion of a stage or of the work the office issues an act. If the applicant raises no written objection within 5 days, the work is considered accepted.

9. Electronic documents

Documents issued by the system carry a number and a verification code and are binding on the parties; notices sent to the applicant's e-mail address or phone number are considered delivered.

10. Personal data

The applicant agrees that the office holds and uses their personal data to deal with their requests, in accordance with the law.

11. Disputes

Disputes are settled by negotiation and, failing that, in court in accordance with the legislation of the Republic of Uzbekistan.